This Acceptable Use Policy sets the conduct rules for using the services of Grizzly Asset Holdings Inc., doing business as Grizzly Client Services ('GCS'). It protects customers, client businesses, providers, and the platform. It forms part of the Terms of Service.
The services must not be used to violate any law, regulation, court order, or provider rule — including Canadian privacy law (PIPEDA and provincial equivalents), Canada's Anti-Spam Legislation, the Competition Act's prohibitions on false or misleading representations, telemarketing and do-not-call rules, consumer protection law, intellectual property law, and industry-specific obligations.
Clients must not use GCS to prepare or send unsolicited commercial electronic messages without a lawful basis, messages missing required sender identification or a working unsubscribe mechanism, or messages to addresses obtained by harvesting or from purchased lists without verifiable consent.
Outbound calling features, where configured, must respect the National Do Not Call List, internal do-not-call requests, permitted calling hours, and caller identification rules. Automated outbound calls that deliver a solicitation require the prior express consent of the recipient.
The services must not be used for harassment, threats, intimidation, hateful content, discriminatory treatment, coercive collection tactics, or messages that exploit vulnerable people.
Clients must not use GCS to misrepresent identity, pricing, availability, guarantees, warranties, reviews, endorsements, urgency, or qualifications, or to create a false general impression about an offer. Prepared drafts that contain inaccurate claims must be corrected before use.
Website Intake and research features are limited to public pages. Clients must not attempt to direct GCS at login, admin, checkout, or other private areas, at systems they do not control, or at third-party websites they have no authority over.
Health records, government identifiers, financial account credentials, biometric data, and other sensitive regulated data must not be entered into the workspace unless expressly agreed with GCS in writing with appropriate safeguards.
The services, including any configured AI receptionist, are not an emergency service and must not be relied on for emergency dispatch, life-safety monitoring, or urgent medical routing. Businesses with emergency call volume must maintain an appropriate human escalation path.
Clients must not introduce malware, probe or overload the platform, attempt unauthorized access to accounts, data, or infrastructure, or interfere with other clients' workspaces. Security testing requires prior written authorization from GCS.
Workspace credentials are for authorized users only. Clients must not share logins outside approved users, and must remove access for people who leave or change roles.
Clients must not reverse engineer, decompile, copy, resell, or build competing services from the platform, its templates, or its workflow logic, except to the extent a law expressly permits it despite this restriction.
Clients must not bypass or attempt to bypass autonomy-policy controls, consent and suppression checks, provider configuration gates, rate limits, or audit logging.
GCS may warn, suspend, limit, or terminate access for violations of this policy, may remove offending configurations, and may preserve records as needed to investigate and to meet legal obligations. GCS applies enforcement proportionately and restores service when a violation is resolved where appropriate.
Questions about this acceptable use record may be sent to [email protected].