GCS Subscription Service Terms

These Subscription Service Terms describe the monthly software-and-service subscription offered by Grizzly Asset Holdings Inc., doing business as Grizzly Client Services ('GCS'). They supplement the Terms of Service; if the two conflict, the Terms of Service govern unless a signed order states otherwise.

GCS offers two monthly Subscription Plans:

• Growth — $750 per month: the client portal, guided intake and request capture, Call Files, uncapped Lead Finder research, prepared email replies handled under the account's autonomy policy, the Recovery Queue, Prepared Actions and the Revenue Desk work queue, quote follow-up tracking and prepared follow-ups for owner review, a weekly revenue leakage summary and core dashboards, the inbound AI receptionist — call answering and missed-call recovery — once the voice providers are configured for the account, a prepared cold-call script for each Lead Finder lead, the daily Recovery Queue, ranked leads ordered by fit score, a running revenue-at-risk figure across open inquiries, pending follow-ups and unclosed quotes, prepared replies, and the Owner Approval queue.
• Operator — $1,250 per month: everything in Growth, plus the outbound Sales Closer — prepared cold calls to strong Lead Finder fits — once the voice providers are configured for the account, Sales Research and Campaign plans, Advanced Call Files, provider activation support, priority onboarding attention, and a monthly revenue leakage review.

Standard onboarding is included with every plan: workspace provisioning, guided profile intake, profile confirmation, tutorials, and support under the Support Policy. A submitted website is an optional reference and does not trigger the currently unavailable optional scan. There is no standard setup fee. Features that depend on Provider Integrations activate only after the relevant provider is configured and verified; the workspace shows the honest state of each channel.

Subscriptions bill monthly in advance through Stripe and renew automatically until cancelled. The Client authorizes recurring monthly charges when it subscribes. A subscription is active when payment or the subscription state is confirmed by the payment processor — not merely because a checkout page redirected. Where online checkout is not configured, GCS may activate manually against confirmed written payment terms; manual activation does not waive payment obligations.

Plan prices exclude applicable taxes. GST/HST and any other required taxes are added and collected where the law requires, based on the Client's place of supply. The Client is responsible for taxes on its own sales to its customers.

If a charge fails, GCS may retry billing, request updated payment details, mark the account past due, and suspend or limit workspace access until the balance is settled. GCS gives notice through the workspace or by email before suspension where practical.

The Client may upgrade or downgrade between plans. Upgrades take effect when confirmed; downgrades take effect at the start of the next billing period unless otherwise agreed in writing. Price changes for existing subscribers require advance notice of at least one full billing period.

Cancellation and refund handling — including timing, end-of-period access, and the treatment of the current billing period — is set out in the Cancellation and Refund Policy. Cancellation takes effect at the end of the current monthly billing period, with no cancellation penalty and no hidden fees.

Within the Client's paid Subscription Plan, GCS does not impose quotas or overage charges based on leads, calls, messages, records, workspace users, reports, or provider events. Every capability included in that plan remains available for the full paid subscription period.

GCS may apply temporary, proportionate security or compliance controls only to stop unlawful activity, abuse, provider-rule violations, or harm to the platform. Those controls are not commercial usage limits and are never used to reduce paid functionality or force a plan upgrade.

Advanced integrations, custom migrations, multi-location setups, custom reporting, and similar non-standard work are scoped and quoted separately in writing before any charge. Quoted work may carry its own terms; absent separate terms, these Terms apply.

GCS may suspend or limit the subscription for non-payment, security risk, unlawful use, breach of the Acceptable Use Policy, or provider compliance requirements, with notice where practical and restoration when the cause is resolved.

When a subscription ends, workspace access is blocked and account data is handled under the Account Lifecycle, Archive, and Data Retention Policy: the Client may request an export before closure, required records are retained, and the rest is archived or deleted on schedule.

The subscription grants the Client a limited, non-exclusive, non-transferable right to use the services for its own business during the subscription term. It does not transfer software, source code, repositories, admin tooling, infrastructure access, templates, or proprietary workflow logic.

Questions about this subscription record may be sent to [email protected].