These Subscription Service Terms describe the monthly software-and-service subscription offered by Grizzly Asset Holdings Inc., doing business as Grizzly Client Services ('GCS'). They supplement the Terms of Service; if the two conflict, the Terms of Service govern unless a signed order states otherwise.
GCS offers three monthly Subscription Plans:
Standard onboarding is included with every plan: workspace provisioning, website-first intake, profile confirmation, tutorials, and support under the Support Policy. There is no standard setup fee. Features that depend on Provider Integrations activate only after the relevant provider is configured and verified; the workspace shows the honest state of each channel.
Subscriptions bill monthly in advance through Stripe and renew automatically until cancelled. The Client authorizes recurring monthly charges when it subscribes. A subscription is active when payment or the subscription state is confirmed by the payment processor — not merely because a checkout page redirected. Where online checkout is not configured, GCS may activate manually against confirmed written payment terms; manual activation does not waive payment obligations.
Plan prices exclude applicable taxes. GST/HST and any other required taxes are added and collected where the law requires, based on the Client's place of supply. The Client is responsible for taxes on its own sales to its customers.
If a charge fails, GCS may retry billing, request updated payment details, mark the account past due, and suspend or limit workspace access until the balance is settled. GCS gives notice through the workspace or by email before suspension where practical.
The Client may upgrade or downgrade between plans. Upgrades take effect when confirmed; downgrades take effect at the start of the next billing period unless otherwise agreed in writing. Price changes for existing subscribers require advance notice of at least one full billing period.
Cancellation and refund handling — including timing, end-of-period access, and the treatment of the current billing period — is set out in the Cancellation and Refund Policy. Cancellation takes effect at the end of the current monthly billing period, with no cancellation penalty and no hidden fees.
One plan limit is a term of the plan itself rather than a fair-use measure: Foundation includes up to 50 new Lead Finder leads per calendar month. Growth and Operator run Lead Finder uncapped. The count is of lead candidates filed for the account in the current calendar month and resets on the first of each month; leads already filed stay on the Client's desk when the ceiling is reached.
Separately from that plan term, GCS may apply reasonable limits to protect the platform — for example on records, workspace users, report generation, and provider events. Limits are applied honestly and communicated; GCS does not silently throttle paid features to force upgrades.
Advanced integrations, custom migrations, multi-location setups, custom reporting, and similar non-standard work are scoped and quoted separately in writing before any charge. Quoted work may carry its own terms; absent separate terms, these Terms apply.
GCS may suspend or limit the subscription for non-payment, security risk, unlawful use, breach of the Acceptable Use Policy, or provider compliance requirements, with notice where practical and restoration when the cause is resolved.
When a subscription ends, workspace access is blocked and account data is handled under the Account Lifecycle, Archive, and Data Retention Policy: the Client may request an export before closure, required records are retained, and the rest is archived or deleted on schedule.
The subscription grants the Client a limited, non-exclusive, non-transferable right to use the services for its own business during the subscription term. It does not transfer software, source code, repositories, admin tooling, infrastructure access, templates, or proprietary workflow logic.
Questions about this subscription record may be sent to [email protected].