GCS Provider Integration Addendum

This addendum from Grizzly Asset Holdings Inc., doing business as Grizzly Client Services ('GCS'), describes the third-party providers that specific GCS features depend on, how credentials are handled, and what happens when a provider is unavailable or disconnected. It forms part of the Terms of Service.

The integrations GCS uses or offers, by function:

• Stripe — subscription billing, hosted checkout, and payment status. GCS stores Stripe identifiers and status metadata, never full card numbers or card security codes.
• Postmark — transactional email delivery and approved customer messages, subject to Postmark's anti-abuse policies.
• Vapi — AI voice conversation handling for the AI receptionist and configured call workflows.
• Telnyx — telephony transport: phone numbers, inbound and outbound call routing, and SMS where configured.
• Foursquare — local business listing data used by Lead Finder research. Used for business data, not for disclosing customer personal information.
• Hosting, database, and infrastructure providers — application hosting, data storage, and security tooling for the platform itself.

Every provider-dependent feature stays inactive until its provider is configured and verified for the account. The workspace and provider desk show the true state of each channel — GCS does not show a channel as live before it is, and preparing work for review never requires a live provider.

Some integrations run on GCS's provider accounts; others may use credentials or authorizations the Client supplies. The Client is responsible for having the right to use the credentials it supplies, for keeping them current, and for revoking them when ending the integration.

Each provider's own terms, acceptable-use rules, and privacy policies apply to that provider's service. A provider may reject, suspend, or restrict activity under its own policies independent of GCS.

Providers change interfaces, pricing, and policies, and they have outages. GCS reports provider issues honestly, adapts integrations where reasonable, and may replace a provider with a comparable one with notice.

Plan pricing covers GCS's standard use of its own provider accounts. Usage-based provider charges for unusual volumes, or charges on Client-owned provider accounts, are the Client's responsibility and are quoted or disclosed before they apply.

GCS does not guarantee any provider's availability, performance, or continued existence, and is not responsible for provider downtime, policy enforcement, pricing changes, or rejected sends, calls, or payments.

Provider credentials are stored as configuration secrets, never displayed back in full, and used only for their integration, as described in the Security Policy.

When a provider is disconnected or credentials are revoked, the dependent features stop honestly: capture channels stop capturing, sends stop sending, and the workspace shows the disconnected state. Work already captured stays in the account under the retention policy.

Questions about this provider integrations record may be sent to [email protected].