Support from Grizzly Asset Holdings Inc., doing business as Grizzly Client Services ('GCS'), covers account access, onboarding and setup, billing state, workspace behaviour, provider configuration status, and suspected platform errors. It does not include legal, tax, or professional advice, custom engineering, or management of the Client's own customer relationships unless separately agreed in writing.
Support requests go to [email protected] or through the workspace where a support surface is provided. Include the account name, affected user, timestamps, and what was expected versus what happened.
Support operates during the business hours posted on the site or in the account. GCS responds based on severity and in the order received; response-time targets are not contractual commitments unless a signed agreement states otherwise.
Priority 1 — platform outage or suspected security incident: handled first. Priority 2 — a core workflow is degraded with no workaround. Priority 3 — questions, requests, and cosmetic issues. GCS may reclassify honestly as facts emerge.
Clients provide accurate reports, reasonable access to reproduce issues, and timely responses to follow-up questions. Clients remain responsible for their own emergency operations and customer-facing decisions while an issue is open.
GCS maintains the platform carefully but does not promise uninterrupted or error-free service, and no service-level agreement applies unless expressly signed. Maintenance may occasionally be unannounced where needed to protect security or integrity.
GCS support is not an emergency line and cannot dispatch help. Life-safety and emergency matters must go to the appropriate emergency services.
Questions about this support record may be sent to [email protected].