This disclosure by Grizzly Asset Holdings Inc., doing business as Grizzly Client Services ('GCS'), explains how call handling, call recording, transcription, and the AI receptionist work when they are enabled for a client account. Voice features are provider-gated: no caller is answered, recorded, or transcribed unless the account's voice settings show the feature configured and enabled.
When enabled, the AI receptionist answers inbound calls for the client business, collects the caller's name, contact details, and reason for calling, answers basic questions from the business profile, and prepares an internal Call File for owner review. It does not make binding commitments, quote final prices, or give professional advice.
Where configured, calls may be answered, recorded, transcribed, summarized, analyzed, or routed by AI and provider systems. The customer-facing notice GCS recommends and configures where the provider supports it is: 'Calls may be recorded, transcribed, or summarized to create Call Files, improve service quality, and prepare follow-up actions.'
Under the Criminal Code, recording a call with the consent of one party to the conversation is lawful — the business can consent to recording its own calls. Canadian privacy law adds a notice duty for customer calls: callers should be told at the start of the call that it is recorded and why. Continuing the call after a clear notice is treated as implied consent under the Office of the Privacy Commissioner's guidance, and where practical the business should offer an alternative channel (such as email) for callers who do not want to be recorded.
The client business controls its own phone lines and call flows, so the client is responsible for making sure the recording notice is actually given in its business context, and for any additional rules that apply to its industry or to callers located outside Canada. GCS configures the announcement where the voice provider supports one and supplies the recommended wording above.
Callers must not be misled into believing they are speaking with a human. The configured assistant identifies itself as an automated receptionist for the business.
Call Files may include the caller's name and number, timestamps, call direction, recordings, transcripts, AI-generated summaries and suggested next steps, and owner review status. Call Files are scoped to the client account and handled under the Privacy Policy, the Data Processing Addendum, and the Account Lifecycle, Archive, and Data Retention Policy.
The AI receptionist is not an emergency service. It cannot dispatch help and must not be relied on for urgent safety matters. Businesses with emergency call volume must keep a human escalation path.
AI transcription and summaries can be wrong. Owners should review Call Files before acting on them, and sensitive follow-up prepared from a call requires owner approval.
Call Files are retained under the Account Lifecycle, Archive, and Data Retention Policy. The business owner can review its account's Call Files in the workspace, and callers can request access to their personal information as described in the Privacy Policy.
Voice features depend on third-party telephony and AI providers (Vapi, Telnyx). Provider outages, policy changes, or configuration gaps can interrupt call handling. Account settings and the provider desk show the honest configuration state; no voice feature should be assumed live unless shown as configured and verified.
Questions about this call recording record may be sent to [email protected].